enquiry

Please read this before contacting us.
If you email us with the following information, we will give you the same answer.
Please be aware of this.
● Emails from Gmail, iCloud mail, and docomo often do not arrive, so if possible, please use another email domain.

● Delivery time
Delivery takes about 7 to 10 days, but may be delayed on weekends and holidays, so delivery should take about 2 weeks. Delays are more likely to occur during consecutive holidays, the New Year's holidays, Christmas season, Chinese New Year (Lunar New Year), Songkran, and vacation seasons.

●Shipping Fee
Prices include shipping.

●Stock availability
Items available for purchase on the site are in stock. We only sell products listed on the site. We do not sell individual parts.

●GANESHA products, custom bike configurations, sizes, specifications, blueprints, etc. are not disclosed as intellectual property. (Tire sizes used, manufacturers used, etc.)

●Cancel
Cancellation is possible after the product has been delivered to you. After your order is placed, the delivery company will automatically begin processing. You cannot cancel your order until the product has arrived. Please refer to our Terms of Use.


●Delivery status
After shipping (items with tracking code) the delivery time is
Delivery is handled by the post office.
Even if you contact us, we will not be able to provide you with any information other than the tracking code.
Sorry for the inconvenience, but please ask at the post office. Thank you in advance.